Returns & Shipping
Effective and Last Updated: Wednesday October 26th 2022
From time to time we may have deals; new work from novice and veteran artists or estate sales that may be of interest to you. Browse the contents of our catalog, perhaps you will find something of value whether it is new, used or in mint conditions.
Cancellations
You may cancel your order anytime, before submitting payment,
i) delete product(s) in bag or ii) exit shopping bag, however iii) item(s) may still be in shopping bag when log out of account during processing, and/or after shipment.
Your order will be cancelled automatically for non-payment within seven (7) days of placing the order.
New Products
Products that have lost their original packaging, may have imperfect casings and is not damaged and have resell value. Some audio and video products fall in this classification.
Used Products
Products with blemished and damaged casings, may have dents and scratches on it but is resellable. Collectibles may be classified as used products if it has lost its original packaging. Some products such as books, may have used covers but pages may appear new.
Mint Products
Products in original packaging, unopened, never damaged and has the most resell value.
Returns
We offer no refunds, exchanges, or Store credits of used merchandise on open packages and broken seals. Please be aware of this when making your purchase. All used audio and video cd, dvd are thoroughly inspected and guaranteed of defects with little or no dents and scratches.
Unopened product packages may be returned for a full refund upon an RMA request via our contact form or Live Chat. It may take up to two (2) weeks for customers to receive refund checks on RMA merchandise if requested. Refund checks will not be honored on “pending” transactions until it is posted. Charge Card transaction refunds are instant to your PayPal or Stripe account.
In the event new and mint products are damaged by courier, we will honor even exchange for like items or grant store credit should product sold out with an RMA request via our contact form.
Once orders have been shipped from our warehouse, we will require a Return Merchandise Authorization (RMA). This is needed for us to file a claim on mishandling of goods by courier.
Customers are responsible for package Return fees and costs. Return processing time and refund varies by Vendor who sold the product. Each Vendor has their own return processing practice. Please direct return request to the Vendor who sold you the product. Store and other Vendors will not be able to assist you.
Digital Products
There will be no refund, exchange, or Store credits on digital products after purchase and after download with the exception of ISBNs. This is also a Vendor wide policy.
ISBN+Barcodes
This is the only Digital Product that may be granted full refund upon RMA requests. Please read our Terms of Use – Section 13. ISBN+Barcodes before making your purchase to publish and market a piece of content as it contains relevant legal information.
Store Shipping
We offer priority processing with same day shipping for a non-refundable flat rate on all physical merchandise orders sent and receive before 11:00 AM PST Monday-Friday (regular business days) CA residents only. Saturday is our last shipment for orders placed during regular business days of the week. We do not ship orders placed on Sundays. Offer excludes free shipping options which may be shipped on Saturday. Customers who do not select this option during checkout, orders will be processed and shipped the next business day. Please be advised that Store and Vendor cannot guarantee the actually delivery time of your order. Courier will do their best for on-time ground delivery (3-5 days) on selected shipping method. If there are delays in processing your order, we will refund the cost of shipping via PayPal after payment has been collected. Should there be a difference from paid shipping rate to actual shipping price, we will refund or credit the difference to your charged PayPal account. International shipping rates may experience the difference. Customers will not get back-charged or debit for the difference.
PER STORE SHIPPING POLICY, STORE AND VENDOR IS NOT RESPONSIBLE FOR ABANDONED, DAMAGED, LOST, AND STOLEN PACKAGES LEFT BY COURIER FROM KNOWN AND UNKNOWN SHIPPING ADDRESS PROVIDED. LOSS INCURRED FROM PACKAGE MISHANDLING BY COURIER SHOULD BE BROUGHT TO THE SHIPPING COMPANY’S ATTENTION.
We observed all legal holidays.
Billed Shipping
To prevent fraudulent transactions, your shipping address MUST match your billing address. Upon payment collection and the two (2) address differ, we will refund the full amount and not ship the order. You will not be notified of the reversal and will be noted on the refund via PayPal.
Free shipping options
Are available for most products and order total $50+ USD, CA Residents, Nationwide and U.S. territories.
Local shipping options
Store Zip-codes for local delivery when available; 91776 (San Gabriel), 91006-91007 (Arcadia), 91801 (Alhambra), 91108 (San Marino), 91780 (Temple City). Other metropolitan areas will added to local shipping options on demand. Not all Vendors will participate in this shipping option.
International shipping
Is available for selected countries and courier destinations. We recommend purchasing package insurance when shipping out of the country and is subject to U.S. Customs inspections.
Copy of purchase receipt
For details or a copy receipt of your order history please visit your account section or you may submit an email to customer@deathstar.store or Vendor’s email and we will honor your request.
Store reserve the right to amend this Cancellations Returns & Shipping Policy without notice. You may opt-in to receive updates on changes to this policy by submitting an email to subscribe@deathstar.store .